Privacy Policy

Privacy Policy

Archisan Ltd
Last updated: 25 October 2026

1. Introduction

Archisan Ltd ("Archisan", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, respond to our advertisements or engage our architectural, planning or development consultancy services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

2. Who We Are

Archisan Ltd is an architecture, planning and development consultancy providing professional services to private homeowners, property developers, landowners and commercial clients.

Company: Archisan Ltd
Website: www.archisan.uk
Contact email: info@archisan.uk
Registered office: 16 Weald Rise, Harrow, HA3 7DG

For the purposes of applicable data protection legislation, Archisan Ltd is generally the data controller of personal information collected through our website, advertising campaigns and direct client communications.

3. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.

  • Your company name and professional role.

  • Your address or project location.

  • Details of your proposed architectural or development project.

  • Planning, property and site information relevant to your enquiry.

  • Correspondence, quotations and contractual information.

  • Information submitted through Google Ads lead forms or other advertising platforms.

  • Website usage information, including device details, IP addresses and cookie information, where applicable.

We may also receive professional contact information from publicly available business directories, professional networks, planning records and referrals.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries and requests for information.

  • Arrange consultations and discuss potential projects.

  • Prepare architectural proposals, feasibility studies and quotations.

  • Deliver architectural, planning and development consultancy services.

  • Manage client relationships and professional appointments.

  • Coordinate with consultants, contractors and other project professionals.

  • Maintain business records and meet legal obligations.

  • Improve our website and understand the effectiveness of our advertising.

  • Send relevant business communications or marketing where permitted by law.

We do not sell your personal information to third parties.

5. Lawful Basis for Processing

We process personal information using one or more lawful bases under UK GDPR, depending on the circumstances.

Contract: Where processing is necessary to provide services under an agreement with you or to take steps at your request before entering into a contract.

Legitimate interests: Where necessary to respond to business enquiries, administer our operations, maintain professional relationships, protect our business and undertake proportionate business development, provided those interests are not overridden by your rights and freedoms.

Legal obligation: Where processing is necessary to comply with applicable laws, financial record-keeping or regulatory requirements.

Consent: Where required for particular marketing activities, non-essential website cookies or other processing activities.

Where we rely on consent, you may withdraw it at any time.

6. Google Ads and Online Enquiries

Archisan may advertise its services through Google Ads, including lead generation forms.

When you submit an enquiry through a Google advertisement, we may receive the information you provide, such as your name, email address, telephone number, company details and project requirements.

We use this information to:

  • Respond to your enquiry.

  • Contact you about the services you requested.

  • Discuss your architectural or development requirements.

  • Arrange consultations and provide fee proposals.

  • Manage and evaluate the effectiveness of our advertising campaigns.

Submitting an enquiry does not automatically mean you have agreed to receive unrelated promotional marketing.

Google separately processes information in accordance with its own privacy policies.

7. Sharing Your Information

Where necessary and appropriate, we may share information with:

  • Architects, engineers, planning consultants and other professional advisers involved in your project.

  • Contractors and specialist consultants appointed in connection with our services.

  • Local planning authorities and relevant statutory bodies.

  • Website hosting, email, IT and customer management service providers.

  • Accountants, insurers, solicitors and other professional advisers.

  • Advertising and analytics providers where applicable.

We share only information reasonably necessary for the relevant purpose and apply appropriate contractual and security safeguards where required.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

These measures may include controlled access to electronic records, appropriate account security, secure systems and restricted access to client information.

No internet-based transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting contractual, legal, accounting, insurance and professional obligations.

The retention period depends on the type of information, the nature of the project, relevant legal requirements and whether continued retention is necessary to establish, exercise or defend legal claims.

Enquiry information that does not result in an appointment will be periodically reviewed and deleted or anonymised when no longer necessary.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure advertising effectiveness.

Where required by law, we will request your consent before placing non-essential analytics or advertising cookies.

You can manage your cookie preferences through the controls provided on our website or through your browser settings.

11. International Data Transfers

Some of our technology, advertising, hosting or communications providers may process personal information outside the United Kingdom.

Where international transfers occur, we will take steps to ensure appropriate safeguards are in place, as required by applicable data protection law.

12. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests.

  • Request transfer of certain information to another provider.

  • Withdraw consent where processing relies on consent.

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

To exercise your rights, please contact us using the details in Section 2.

You may also raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.

13. Marketing Communications

We may contact prospective and existing business clients about our services where permitted under applicable data protection and electronic marketing laws.

Where consent is required, we will obtain it before sending marketing communications.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe mechanism provided.

Opting out of marketing will not prevent us from contacting you about an existing enquiry, professional appointment or contractual matter where necessary.

14. Automated Decision-Making

We do not currently envisage making solely automated decisions about individuals that produce legal or similarly significant effects.

If this changes, we will update this Privacy Policy and provide any additional information required by law.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business activities, technology, legal requirements or data processing practices.

The latest version will be published on our website with the date of its most recent update.

16. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Archisan Ltd
Website: www.archisan.uk
Email: info@archisan.uk
Registered office: 16 Weald Rise, Harrow, HA3 7DG